REFUND POLICY
A legal disclaimer
This Refund Policy outlines the general terms under which CNDX International processes returns and refunds. By purchasing from our website, you agree to the terms stated below. Policies may be updated without prior notice to ensure compliance with applicable UAE regulations.
Refund Policy - the basics
At CNDX International, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions below.
• Refund requests must be submitted within 2 days of receiving the product.
• Items must be unused, unopened, and in original packaging.
• Proof of purchase is required.
Due to hygiene and safety reasons, cosmetics, skincare, and perfumes that have been opened or used are non-refundable unless defective.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
• Notify us within 48 hours of delivery.
• Provide photos of the item and packaging.
• We will review and arrange a replacement or refund if approved.
Refund Processing
• Approved refunds will be processed to the original payment method.
• Processing time may take 7–14 business days depending on your bank or payment provider.
• Shipping fees are non-refundable unless the error is on our side.
Non-Refundable Items
• Opened perfumes or cosmetics
• Gift cards
• Promotional or clearance items (unless defective)
For refund requests, please contact:
📩 cndx.international@gmail.com
📱 WhatsApp: +971 56 185 3675